Driving airline business strategies through emerging technology

Emerging technology--like mobile communications, information management, the Internet, biometrics, or new kinds of aircraft--can bring significant business efficiencies across a broad spectrum of an airline's operations. It can add value to different functions by reducing costs, enhancing revenue, and improving customer service, as well as customer safety and security. This book is intended to provide the reader, a practitioner in the airline or airline-related industry, with (1) an overview of the impact of emerging technology on the airline industry, (2) a conceptual framework for developing and aligning business and technology strategies, and (3) an appreciation of the organizational changes required to gain the most benefit from the implementation of leading technologies.